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Privacy Policy

This Privacy Policy will detail the information that may need to be collected from you and how it is then used and stored if applicable. Please contact me with any queries or concerns. My contact details can be found at the bottom of each page. 

Image by Lily Banse

Registration and Payment 

 

If you are a new client I may need to take details from you such as your name, address, email and telephone number. I will also collect information about your pet's history and current condition. If I am visiting you at your home/yard for an appointment, you will need to provide your address. If you decide to pay online, you will need to provide payment (e.g. credit card) and billing information. Any personal data will be kept in a password protected file on a password protected computer.

 

Other information collected include Geolocational data, IP addresses and data collected via cookies. 

 

a) Cookies and Tracking

 The website and its partners may use various technologies to collect and store information when you use the services. This may include using cookies and similar tracking technologies on this website, such as pixels and web beacons to analyse trends, administer the website, track users’ movements around the website and gather demographic information about the user base as a whole. Users can control the use of cookies at the individual browser level. 

b) Third Party Access 

Trusted third party affiliates are used in this website such include the Blog and data storage. These third parties may access, process or store your information to perform tasks only for the purposes that have been authorised. They provide at least the same level of protection as described in this Privacy Policy. We also may share with third parties aggregated or anonymised information that does not directly identify you. 

 

How is the data collected used?

To contact you and for payment

 

Either via phone or email to discuss appointments or for updates on the business, offers and marketing emails (you can opt out of marketing emails). Your address will be provided if I am travelling to your home or yard for an appointment so that I know where to meet. Payment and billing information will purely be used to take payments.

Data Retention

Personal information is retained for as long as needed or permitted in light of its purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention period include: 

  • All data is required to by retained for 7 years after the last treatment of your animal as specified by my insurance and governing body: NAVP.

  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them.

  • Whether retention is advisable in light of my legal position (for example, in light of applicable statutes of limitations, litigation or regulatory investigations).

  • Your personal data is required to enable me to keep detailed records about your animal(s) and the treatments they require for my insurance company. 

Dispute resolution or filing a complaint

If you have any complaints regarding the compliance with this Privacy Policy, please contact me first. I will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Policy and in accordance with applicable law.

 

If you have an unresolved privacy or data use concern that you believe I have not addressed satisfactorily, please contact me via the contact details provided on this website. 

 

Changes to this Privacy Statement

Revision of this Privacy Statement may occur from time to time to reflect changes to my business, the website or service, or applicable laws. The revised Privacy Statement will be effective as of the published effective date. 

 

If the revised version includes a substantial change, I will provide all customers with 30 days prior notice to the change via email or other means.

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